Monday to Friday9AM - 5:30PM
Address109 St George's Road, Brighton, BN2 1EA

Reopening our dental practice and welcoming back our patients

We are positively excited, as we are sure you are too, to be reopening our dental practice and welcoming back our existing and new patients. We have missed you!

It is thanks to our wonderful and dedicated team who have worked hard behind the scenes to provide our patients with clean and safe premises that we have been able to open our doors again on the 8th of June despite the very short notice.

Our New Norm Patient Journey has been created based on multiple standards released by numerous regulatory bodies in the dental and medical field and it involves a number of safety protocols to protect you and our team.

Things will be a little different than before as we are taking a number of precautions to ensure that your journey at St George’s Dental is as efficient and most importantly as safe as possible. We need your help with making this journey as smooth as possible and thank you for it.

Before Attending At The Practice

Our admin team will call you to carry out a pre-attendance screening before offering you an appointment and will again assess your relative COVID-19 infection risk upon your arrival.
If we feel that you are at risk of having possibly been infected, even if you are asymptomatic, we will respectfully request for you to delay booking any appointments with us for at least 2 weeks. We do our best to provide you with non face to face advise and care when possible and necessary to avoid any unnecessary risks and trips to the practice.

We will be contacting patients and confirming appointments ahead of their scheduled time. If possible, we will email you a medical history form and pre-appointment patient information. We request that all patients who are attending St George’s Dental, update their medical questionnaire which now includes COVID-19 status, as close to their appointment as possible and either email it back to us just before their appointment or bring it with them on the day. If the above it not possible, you will be provided with a form upon your arrival before you enter the practice.

Patients in the high-risk groups for developing complications from coronavirus should delay non-essential dental treatment for as long as possible, until the trend of the pandemic becomes clear. If you are in a high-risk group and do require treatment, we will schedule your appointment at the beginning of the day.

We will be operating contactless payment systems going forwards, and we will request that payment is made over the phone ahead of your appointment. This reduces the requirement for use of pin entries on card terminals at reception.

Arriving At The Practice

When travelling to the practice, we would recommend that you wear a mask and limit close contact with other members of the public as much as possible. When you arrive at the practice, please call us on 01273 692444 to let us know you are here.

If travelling by car, please stay in your car once parked and call the practice to let our team know you are here. They will instruct you and let you know if the dentist is ready for you and we will meet all patients at the front door to bring them straight into the surgery. Please do not bring additional family members with you unless they are happy to wait in the car or outside the building. Only one adult is permitted to accompany children that need to attend a dental appointment.

When you attend the practice, we will welcome you and ask for you to place all your belongings in your personalised check-in box. This box will accompany you to your surgery. We recommend that you limit what you bring into the building.

We will take your temperature with a no-touch thermometer. If your temperature is above 37.8°C, you will be unable to enter the practice and will be asked to return home and self-isolate as per current government guidelines.

If you show no Covid-19 infection signs, we will ask you to put on show covers, wipe/wash your hands and sanitise them. A member of our staff will then lead you to your designated dental surgery where you will be met by your dentist and dental assistant. Please keep your mask on during this time.

We may ask you to use a Hydrogen Peroxide mouthwash before some dental treatments are provided.

Rubber dam or other barrier mechanisms will be used for more procedures than previously

 

We intend to eliminate waiting inside the practice and at reception. Accordingly, appointments will be staggered so that patients do not arrive or leave at the same time as other patients as far as we are able to manage.

Restroom is closed till further notice and only opened in exceptional circumstances. The restroom will be then be thoroughly disinfected after use.

Practice Procedures

The St George’s Dental team have spent time critically looking at every aspect of the practice with a view to removing all non-essential items that can potentially be the cause of infection.

You will find that the practice may appear to be quite bare when you attend.

We regret that during this interim period in the interests of reducing all opportunities for cross infection to a minimum. Water will be available upon request.

All clinical and common areas including door handles and surfaces will be regularly disinfected in addition to our normal surface cleaning protocols between patients.

All your future appointments will be made and confirmed by email or telephone to limit your time spent at reception.

Dental Procedures

All dental staff will be using personal protective equipment in line with current recommendations and guidelines.

Whilst our masks (PPE) may make us appear impersonal and distant, please be assured we are still the same friendly team underneath it all!

We are especially mindful that many dental treatments are aerosol-generating procedures (AGP). It is difficult for us to carry out some dental procedures without generation of some level of aerosol. Aerosol suspended in the air is a theoretical source of infection which we obviously wish to keep to a minimum.

Normal routine and non-urgent treatments may have to be kept at minimum while we await further decrease in Covid-19 infection rate. Please bear with us !

Summary

Things will feel so different at the moment; however, we are the same amazing dental team and will always aim to provide excellent dental care whilst ensuring the safety of our patients and staff by minimising the risk of infection.

Our policies and protocols are reviewed regularly for the ever-changing circumstances we find ourselves currently in.

We would like to take this opportunity to thank you in advance for your patience.

If you have any questions regarding your dental care at St George’s Dental, please contact us on 01273 692444 or email us on info@brightonemergencydentist.co.uk.

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Phone

Email

info@brightonemergencydentist.co.uk
St George's Dental

We are a friendly team of dentists, hygienists and receptionists who work together to ensure that you receive the best treatment you require.

Our Awards
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Best Patient Care 2019
Best Practice & Best Team 2018
Best Team & Practice 2017

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